TAXES

The Helmet Harbor, LLC is located in Arizona. All orders for Arizona Residents will be subject to State Sales Tax of 7.8% . 

If a customer completes an on-line order through the website, and tax is not calculated, The Helmet Harbor will not be held responsible for the tax payment.  A Helmet Harbor representative will contact you, explain the situation, and advise of the addititional fee.  IF YOU CHOOSE TO CANCEL THE ORDER, NO FEE WILL BE BE ACCESSED.

 BACK ORDERS 

We work through several different distributors and manufacturers in an effort to keep the number of back orders to a minimum. In the event an item you are wanting is on back order, your order will be handled as follows:

• A representative from The Helmet Harbor will contact you either via Phone or E-Mail to inform you of the back order and the estimated availability date.
• At that time, you may cancel you order without penalty, or have the item put on back order.
• Once the item is put on back order you may be subject to a restocking fee if the order is cancelled.
• Once the item becomes available, if it's within 30 days of being back ordered, the item will be charged and shipped.
• If it has been on order for longer than 30 days, a Helmet Harbor representative will contact you to confirm that you still want the product.

If you have concerns about Back Orders please fee free to contact us at credit.department@helmetharbor.com

 SECURITY

Here at the Helmet Harbor, we understand security is a high priority. For this reason, we employ the highest of security measures to protect your information.

Security

When you enter the shopping cart, you should see a "lock" at the bottom of your browser. This tells you that you are in a secure section of the site, and the information you provide is protected. If you don't see this lock, do not enter any information and contact us about the problem.

DO NOT send any personal information to us using email.

Information Privacy

We DO NOT sell, give away, or share your information. We will not send you any information through email unless you request it. In other words, your information stays private, and you will not be contacted in any way after your purchase is complete. 

 PLEASE READ ALL ASPECTS OF OUR RETURN/EXCHANGE POLICY.

RETURN/EXCHANGE PROCEDURE

Before returning any merchandise, you must first call (480) 635-1009 and have a RMA number assigned.  If you return merchandise without this number, it will be refused and returned at your expense.  You will be asked to download the RMA form, complete it, and put it in your return box with any instructions you might have. 

Exchange/Return Process:

• Call above number to receive an RMA.
• Download the RMA form, and complete it.
• Box the return merchandise in the same box in which it arrived, or another protective box. (DO NOT use the manufacturer's box only).  The product must be in new, unused condition.
• Write RMA number on outside of box.
• Pay for return shipping.

DOWNLOAD RETURN FORM

TIME LIMIT FOR RETURNS/EXCHANGES

The return/exchange of products can be made within 10 days of receipt with prior approval ONLY.  We're also limited on the amount of time a Distributor will allow a return.  If we do not meet these dates, we can no longer return the product.

PRODUCT CONDITION

If you find it necessary to return an item, we ask that you return it in new condition, and that you use the same shipping box that the product arrived in. If the manufacturers box is damaged, tags removed, or the item is altered in any way, we may not honor your return and send the item back to you at your expense. Remember, we will need to sell the item as new, or ship it back to the distributor.

Results-  If the item doesn't arrive in the same condition as shipped to you, we will be returning the merchandise to you at your expense.

Advice-  When you open the box, take your time and open it carefully. When you try the merchandise on, do not remove the tags. Think of it this way, if you received a product from us and it arrived in a damaged box, had the tags removed, or looked to have been through World War III, would you have a good feeling about the item?  Neither would we, thus the request.  Also, please don't use the item in any way.  If it looks as though the item has been used, it will be returned to you at YOUR EXPENSE.

ELECTRONIC PRODUCTS

There are NO RETURNS on electronic items.  ALL SALES ARE FINAL.  If you feel the item is defective, we asked that you call the Manufacturer for warranty information, or replacement.  We only sell QUALITY electronic items, and defects are extremely rare. 

Make sure you read the directions BEFORE installation, or have a qualified person/company do the work.  Improperly installed products will not work correctly.

RESTOCK FEES

We charge a $25.00 return/exchange fee on all returned items, (unless otherwise stated below).  These fee's are not of our doing, but rather imposed upon us by the distributors.

The products manufactured by the companies listed below and distributed by Parts Unlimited, will be charged a 15% restock fee.  Parts Unlimted IS THE ONLY DISTRIBUTOR who charges this EXCESSIVE FEE.

Like you, we are VERY disappointed that they have chosen to be unreasonable in regard to returns.  We've taken our business to other distributors for many products, but the products below are EXCLUSIVELY distributed by Parts Unlimited.  WE HAVE NO CHOICE BUT TO PASS THIS FEE ONTO OUR CUSTOMERS. 

• ALPINESTARS
• AGV
• ICON
• SUOMY
• NOLAN

LEATHER SUIT RETURNS

Because of the HUGE EXPENSE of purchasing leather suits, we must charge a 20% restocking fee on all returns and exchanges. PLEASE make sure of your size before ordering. Find a local store where you can try on the suit, or give us a call, we will do our best to get you into the proper size.

CLOSEOUT / SALE ITEMS

All items identified as "Closeout" or "On Sale" cannot be returned. These are special purchase items, and the Distributors do not accept returns. We have no choice but to pass this onto our customers. Make sure of your size before ordering, and if you have any questions, please take the time and give us a call. 

SPECIAL ORDERS

WHAT IS A SPECIAL ORDER?

A Special Order is any order which is not handled through our website, is of large quantities, or requires extensive involvement from our staff to fill.

PAYMENT

All Special Orders require PAYMENT IN FULL by cashiers check, or money order.

NO RETURNS

No returns or refunds will be allowed.  All sales are final.

CANCELLED ORDERS

Due to fees charged to us by credit card companies for processing of your credit card, and cancellation fees charged by our distributors, there will be a cancellation fee on all orders canceled after credit card has been processed.

The fee will be determined by our actual loss due to the cancellation and will range from a minimum of 5% to a maximum of 20%. These fees are necessary because cancellations do cost us money and we can not afford to pay for other's indecision. Please be sure before ordering. 

DAMAGED BOXES

Any damage to your box and/or its contents from shipping should be reported directly to the freight carrier. THE HELMET HARVOR is not responsible for shipping damages.

Our number one goal is to provide you with the best service for the lowest price. Mistakes and errors do occur, and we promise we will make every reasonable effort to correct the problem as soon as possible. Your cooperation is greatly appreciated. 

REFUSED SHIPMENTS

If a Shipment is refused delivery by a customer, the customer will be charged BASED ON THE RETURN/EXCHANGE POLICY, and will be held liable for any and all shipping charges as a result of the refused shipment.