PLEASE READ ALL ASPECTS OF OUR RETURN/EXCHANGE POLICY.

RETURN/EXCHANGE PROCEDURE

Before returning any merchandise, you must first call (480) 635-1009 and have a RMA number assigned.  If you return your merchandise without this number, it will be refused and returned at your expense.  You will be asked to download the RMA form below, complete it, and enclose it in your return box with any instructions you might have. 

Exchange/Return Process:

• Call above number to receive an RMA.
• Download the below form, and complete it.
• Box the return merchandise in the same box in which it arrived, or another protective box. (DO NOT use the manufacture's box only).  The product must be in new, unused condition.
• Write RMA number on outside of box.
• Pay for return shipping.

DOWNLOAD RETURN FORM

 TIME LIMIT FOR RETURNS/EXCHANGES

The return/exchange of products can be made within 10 days of receipt with prior approval ONLY.  We're also limited on the amount of time a Distributor will allow a return.  If we do not meet these dates, we can no longer return the product.

SPECIAL PROMOTIONS

If you purchase a product that includes a FREE ITEM, and you need to make a return, the FREE ITEM also needs to be returned in a new/unused condition.  If this FREE item is not included in your return, you will be charged the full RETAIL VALUE of this item.  If the FREE ITEM has been used, packaging removed, and is not returned in the same condition received, you will be charged the full RETAIL VALUE of this item, and it will be shipped back to you AT YOUR EXPENSE.  These promotions are PACKAGE DEALS. 

If you choose to make a return, but keep the FREE ITEM, please make this clear when you request your RMA number from Customer Service.  You will be charged our normal retail price, which will be deducted from your credit.

The FREE ITEM cannot be used to lower your RESTOCK FEE.  In other words, you cannot return a product and request that the retail price of the FREE ITEM you're returning be deducted from the RESTOCK FEE.  Again, this item is part of the PACKAGE you purchased, and not a separate item in itself.

PRODUCT CONDITION

If you find it necessary to return an item, we ask that you return it in new condition, and that you use the same shipping box that the product arrived in. If the manufacturers box is damaged, tags removed, or the item is altered in any way, we may not honor your return and send the item back to you at your expense. Remember, we will need to sell the item as new, or ship it back to the distributor.

Results-  If the item doesn't arrive in the same condition as shipped to you, we will be returning the merchandise to you at your expense.

Advice-  When you open the box, take your time and open it carefully. When you try the merchandise on, do not remove the tags. Think of it this way, if you received a product from us and it arrived in a damaged box, had the tags removed, or looked to have been through World War III, would you have a good feeling about the item?? Neither would we, thus the request.  Also, please don't use the item in any way.  If it looks as though the item has been used, it will be returned to you at YOUR EXPENSE.

ELECTRONIC PRODUCTS

There are NO RETURNS on electronic items.  ALL SALES ARE FINAL.  If you feel the item is defective, we asked that you call the Manufacturer for warranty information, or replacement.  We only sell QUALITY electronic items, and defects are extremely rare. 

Make sure you read the directions BEFORE installation, or have a qualified person/company do the work.  Improperly installed products will not work correctly.

LEATHER SUIT RETURNS

Because of the HUGE EXPENSE of purchasing leather suits, we must charge a 20% restocking fee on all returns and exchanges. PLEASE make sure of your size before ordering. Find a local store where you can try on the suit, or give us a call, we will do our best to get you into the proper size.

Sizing a suit is more of an art form than you might expect.  Often sizing charts do not provide the necessary information, since they are very standardized.  We can help by obtaining your height, weight, and general body dimensions.  It's well worth your time to give us a phone call before you purchase.  While we're not always 100% accurate, we do run over 90% when given the chance.

CLOSEOUT / SALE ITEMS

All items identified as "Closeout" or "On Sale" cannot be returned. These are special purchase items, and the Distributors do not accept returns. We have no choice but to pass this onto our customers. Make sure of your size before ordering, and if you have any questions, please take the time and give us a call.

RESTOCK FEES

We charge a $25.00 return/exchange fee on all returned items (unless otherwise stated below).  These fee's are not of our doing, but rather imposed upon us by the distributors.

Those products manufactured by the companies listed below or distributed by Part Unlimited, will be charged a 15% restock fee.  Parts Unlimted IS THE ONLY DISTRIBUTOR who charges this EXCESSIVE FEE.

Like you, we are VERY disappointed that they have chosen to be unreasonable in regard to returns.  We've taken our business to other distributors for many products, but the products below are EXCLUSIVELY distributed by Parts Unlimited.  WE HAVE NO CHOICE BUT TO PASS THIS FEE ONTO OUR CUSTOMERS. 

• ALPINESTARS
• AGV
• ICON
• SUOMY
• NOLAN

SPECIAL ORDERS

WHAT IS A SPECIAL ORDER?

A Special Order is any order which is not handled through our website, is of large quantities, or requires extensive involvement from our staff to fill.

PAYMENT

All Special Orders require PAYMENT IN FULL by cashiers check, or money order.

NO RETURNS

No returns or refunds will be allowed.  All sales are final.