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NO HASSLE RETURN POLICY
Please note that the following official logo must appear on this dealer’s site or Arai cannot support or provide Warranty coverage for your purchase. Registered Arai dealers have agreed in writing to conform to Arai’s standards for the proper fitting, sizing, consumer care and attention to insure your satisfaction to the best of their and our ability.
This logo on your dealer’s site means that you are entitled to
*A NO-HASSLE, NO-FEE HELMET EXCHANGE
IF THERE IS A SIZE OR FIT PROBLEM WITH YOUR INITIAL PURCHASE.
If, after receiving your helmet and test-fitting it in your home (never having removed the tags, shield film or actually using it for a test ride) you can return it to the place of purchase, within 3 business days after receipt, for an exchange to either another Arai size and/or model.
The helmet must be in absolutely brand new condition, returned in the original box with all the original paperwork and packing.
The cost difference, should there be any depending on model and/or design change, will either be refunded (in the case of a less expensive replacement) or charged (in the case of a more expensive replacement) to your credit card. You must confirm with the place of purchase prior to the return, as to what that difference in costs might be and approve it, as well as to make the arrangements for the authorized return.
Note that the dealer has final say as to the condition of the returned helmet, as well as any and all charges relating to damage, missing parts and/or cost differences in the case of an exchange. Arai has nothing to do with the purchase process, other than requiring the one free return for exchange.
Any returns for another brand, or for a refund are not covered under this policy and will be charged for according to the policies of the selling dealer. Therefore, it is up to you as the customer to understand all sales and return policies of the selling dealer prior to making your purchase.
Thank you very much for considering Arai for your next helmet purchase. We hope we have provided some useful information and hope you apply it, even if you choose another brand. After all, aren’t you worth a little extra consideration?
What is Arai
20 years ago, there was a big difference in helmets, so it was much easier to separate the good from the bad. Today, although more helmets look the same, there can still be a major difference between them. For example, people look basically the same on the outside. But this tells us nothing about the person on the inside. It's the same with helmets. They're all round, hard and shiny. And most carry many of the same certification standards that have now become the only way for many to judge a helmet's worth. However, even though these helmets may carry the same decals certifying that they passed the minimum criteria for a given standard, it doesn't tell you anything about what's inside. The fit, the comfort. The quality. But Arai is different. Arai designs the best helmet we can for comfort, fit, and a host of other criteria. Then we submit it for safety standards acceptance (which we pass with room to spare). In other words, Arai designs its helmets first for you, the rider — and second to pass a standards test. Some helmet companies have their priorities wrong and do it the other way around.
A HISTORY OF INNOVATION: Over 50 years devoted solely to the advancement and innovation of helmet design and safety. Because of our many design innovations, Arai helmets have actually been exhibited in art museums.
FAMILY PRIDE: Mr. Hirotake Arai, a hat maker by trade, started his company over 65 years ago. He was a craftsman, a perfectionist - and a motorcycle rider. Today, his son Michio "Mitch" Arai, another lifelong rider, runs the company. And Mitch's son, Akihito, is now the third generation. If your family name was on your product, how well would you make it?
HANDMADE: Every Arai helmet is virtually 100% handmade. Each craftsman signs the helmet shell along the way. And every helmet is hand inspected at least three times during construction. Not every hundredth helmet, or every tenth one — every single helmet.
THE PURE PURSUIT OF QUALITY: The only helmet company we know of with a single quality standard for all its helmets. No "special one-off" helmets for our A-list racers. Every Arai built for every rider has the same singular devotion to quality, comfort, and fit. (In the words of "Mitch" Arai,: "How can you say one person's head is worth more than another's?")
UNMATCHED CUSTOMER SATISFACTION: American riders have ranked Arai Helmets Number One in customer satisfaction in all seven J.D. Power and Associates Motorcycle Helmet Satisfaction Studies! Seven years in a row, no other helmet company has ranked higher than Arai.
UNMATCHED REPUTATION: Arai isn't only the choice of countless motorcycle champions and racers — including all four U.S. MotoGP riders. Arai auto-racing helmets dominate the F1 grid, chosen by new champion, Fernando Alonso, Kimi Räikkönen in second, and four of the top five drivers ... Sebastien Bourdais, winner of the last two ChampCar championships ... IRL Indy cars' Tony Kanaan and Dario Franchitti among others ... And NASCAR® heroes like Jeff Gordon, Jeff Burton, Mark Martin, Greg Biffle, and Jamie McMurray. Quite an accomplishment for such a small company. There must be a reason.
THE BEST WARRANTY: The first helmet company to offer a full 5-Year Limited Warranty — 12 years ago! Only recently have a couple others extended their warranties past one year. (How many cheaper helmets can a typical rider go through in the lifespan of one 5-year warranted Arai?)
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